Terms And Conditions
Purpose and general characteristics
The purpose of these Terms and Conditions is to establish the conditions for the temporary rental of products offered via www.mylittlerider.com (henceforth, “MLR”, “Website” or “Portal”) owned by Vista Point SC holder of Company Tax Number J88037957, with company address at Calle Ulises 109, 28043 Madrid.
The use of this Website, as well as the rental or sale of any of the products and services offered (henceforth, the “Products” or the “Product”), implies acceptance by the Client, without any type of reservations, of each and every one of these Terms and Conditions.
The translations into other languages that we provide of these Terms and Conditions are solely for information purposes. The Spanish version shall prevail and will govern the relationship with our Clients. If there are any inconsistencies between the Spanish version and the translated versions of these Terms and Conditions, the Spanish version shall prevail.
These general terms, as well as the prices and products are subject to modifications, without prior notice by MLR. However, orders that have already been made will retain the price established at the time that the order was made.
MLR provides its services in the city of Madrid and delivers products to any of the delivery and collection addresses established by MLR for free. Any delivery and collection carried out at an address different to these collection and delivery addresses, at the airport or at a train station, will be subject to an additional cost as established in the “Delivery and collection” section of these Terms and Conditions.
The rental of the products is subject to their availability, and changes in real time. Adding a product to the basket does not guarantee it being booked by the client, as other clients may have rented it while they were browsing the Website. The reservation of products is therefore subject to confirmation from us which will be sent to the email address provided by the client within a maximum period of 24 hours.
When it is not possible to supply the products listed in the order booking, we will contact the Client in order to inform them and suggest alternative products that they can rent. If they do not accept these suggestions, we will cancel the order and refund any amount of money paid for the products.
Photographs, graphic and iconographic representations relating to the Products offered on this Website, as well as brand names, trademarks or any other type of distinguishing signs are aimed at providing as much information as possible. However, the Client should bear in mind that they are for guideline purposes, and consequently, there may be variations in colour, but not in terms of brand or model, which in any case, will not affect the validity of the rental.
The price of the products will be clearly indicated on the Website, and despite the fact that the price may vary, the price and the conditions listed when the order was made shall always prevail for the Client.
The rental price of the products and the delivery and collection cost indicated on our Website are displayed with VAT included.
The minimum order is 35 Euros.
Rental of products takes place on a 24-hour basis, not for calendar days, therefore the return time for an order placed at 9 in the morning on one day, will be 9 in the morning on the following day.
The minimum rental period is 24 hours.
Delivery and collection
Delivery and collection of products will be free for any order picked-up and returned at our collection point, located at Calle Andorra 65, Madrid, and provided that it is carried out Monday to Friday from 09:00 to 18:00, except holidays (national holidays and holidays of the Community of Madrid).
The delivery and collection schedule in any other location is possible everyday with prior planning, according to the conditions explained below.
From Monday to Sunday from 09:00 to 20:00, these deliveries and collections will entail an extra charge in accordance with the following conditions:
- Delivery or collection at a private address or at any of the train stations in the city of Madrid will cost 8 Euros (one way).
- Delivery or collection at Madrid Alfonso Suarez Airport (Barajas) will entail a charge of 15 Euros (one way).
- Any other collection and delivery address outside of the city of Madrid will entail a cost that will be agreed beforehand with the client.
Delivery or collection can take place between 20:00 until 23:00 and/or bank holidays (from 09:00 to 23:00), but an additional charge of 10 Euros (one way) will be added to the cost outlined above.
Different addresses for delivery and collection within the city of Madrid and/or the airport are allowed.
Delivery and collection is free regardless of where it takes place within the city of Madrid or the airport, and within the established schedule (Monday to Sunday from 09:00 to 20:00) for orders above 140 Euros.
The time requested by the Client is not contractual and MLR reserves the right to change it if necessary due to schedule adjustments, or causes of force majeure and always after consultation with the Client.
At the time of delivery or collection, if the client is not found in the place and at the time indicated, an attempt will be made to contact them in order to establish a new delivery or collection time. If this is not possible, MLR reserves the right to charge extra costs for the new delivery or collection.
If it is not possible to contact the client to carry out the delivery, MLR reserves the right to cancel the order, in this case they will not be entitled to a refund and the products will be made available again on our Website.
If it is not possible to contact the client in order to carry out the collection, a daily surcharge will be applied equal to 2 days of rental per day of delay. If the product has not been returned within a period of 48 hours, it is considered that the product has become the property of the client, therefore the client’s card will be charged for the amount to replace the product.
MLR does not take responsibility for delays caused by forces outside of its control, such as extraordinary weather events, modifications or traffic interruption on public roads, delays in the return of material by another client, strikes or public transport delays or other events of force majeure, and cannot be held liable for the consequences of them, and nor can the client or third-parties request compensation from MLR.
Payment of products
Payment of products and deliveries/collections, included in the order, will be carried out via bank transfer, credit or debit card or PayPal.
In order to pay via transference, credit or debit card you need to follow the steps outlined on our Website and it will be carried out via the secure payment gateway REDSYS.
All payment methods make it possible to pay directly without MLR having access to the Client’s financial data.
By accepting these terms and conditions, the Client accepts possible charges to their card for penalties that may be required in accordance with the provisions of this document.
MLR does not charge a deposit for the rental of products. Therefore, by accepting this contract, the client accepts covering the costs resulting from the damage that products may suffer during the rental period, and to also cover the full amount of the product in the event of loss.
Damage and loss
MLR will deliver the product or products of the order in perfect usage condition, perfectly clean and sanitized, with instructions for use, where applicable. Along with their order, the client will receive an order acceptance document, where they can declare any damage or comments they have about the product. In the event that the aforementioned notification is not carried out, the Client will be responsible for any alterations or damage to the product at the time of its return.
Likewise, the Client undertakes to return the products in the same condition that they were delivered (duly packaged) and including the manuals that were delivered along with the products.
What is considered minor damage, that is easy to repair and caused by normal usage of the product (namely, without the need to send the products to dry cleaners, or a technical repair service) is covered by the rental price.
Significant damage (cigarette burns, breakages that cannot be fixed, stains that cannot be removed…), damage due to misuse or improper use, should be covered by the client, and the repair or the replacement (whichever is cheaper) will be charged to their credit card.
In the event of theft, the client should contact the local police and report the theft to the competent authorities.
Likewise, the client should contact MLR as soon as possible to inform them of the event and should provide us with a copy of the complaint filed. MLR reserves the right to charge the full cost of the product.
By accepting these Terms and Conditions, the Client authorises MLR to deduct any additional costs that are necessary in accordance with what is outlined above.
Modification or extension of the rental
If the Client wishes to modify or extend the rental of any of the products or the entire order, they should contact MLR via email or phone on +34 636 505 005 o +34 685 818 256, in order to find out product availability, at least 24 hours in advance.
In the event of availability, the applicable rates will be those listed on MLR website at the time of the request for a modification or extension. In the event of non-availability and if the Client decides not to return the product in the case of an extension, a daily surplus will be charged equivalent to 2 days of rental per day of delay. If the product has not been returned within a period of 48 hours, it is considered that the product has become the property of the client, therefore the client’s card will be charged for the amount to replace the product.
Right of withdrawal
The client can cancel their order at no charge, provided that they do so at least 48 hours in advance of its start date.
Cancellations made between 24 and 48 hours prior to the start date of the rental, will be subject to payment of 50% of the order total, with a minimum charge of 20 Euros.
If an order is cancel less than 24 hours prior to the start date of the rental, no refund will be applied.
Also, once rental period has started, no refund will be applied.
Cancellations to the order should be notified via email at the following address email@example.com.
The Client undertakes to solely rent the material for private use and for the purpose that it has been rented for. Any problem or damage that results from the misuse of it will be their responsibility.
At the time of delivery, the Client must verify the good condition, cleanliness and functioning of the products rented and should report any anomaly or defects in order for the damaged product or products to be replaced as quickly as possible.
The Client is responsible for the rented products, therefore they must look after them during the rental period and return them in good condition and in the same condition that they were delivered in. Significant damage and defects suffered by the product will be the responsibility of the Client.
It is strictly forbidden to sublet or carry out any commercial action with third parties that directly or indirectly involves the rented product.
Relationship between the Client and our Partners
On its website MLR offers the products and services of different partners that may be of interest to the client. If the client decides to hire or purchase products or services from any of our Partners, agents or third-parties, they understand that this purchase constitutes a private agreement between the Client and that Partner, agent or third party, therefore MLR will not be held liable for it. In the event of any problem, failure or defect in the goods or services purchased from a Partner, agent or third-party, responsibility will fall solely and exclusively on the Partner, agent or third party who sold the goods or provided the services. MLR does not offer any guarantees in relation to Partners, agents or third parties.
If any of the Clauses in these Terms and Conditions are declared invalid, they will be removed or replaced. In any case, this declaration of invalidity will not affect the validity of the other provisions outlined in these Terms and Conditions.
Applicable law and jurisdiction
These Terms and Conditions are governed and interpreted in accordance with Spanish Law.
Likewise, waiving any other jurisdiction that may apply, the Courts of Madrid are designated as the Competent Courts.